MECVORA
Warranty Policy
This policy describes the commercial warranty offered for MECVORA equipment.
Coverage
We offer a commercial warranty for the machine body and for critical mechanical and electrical components (frame, motors, drives, automation, control system). Components from established suppliers are also covered by their manufacturer's warranty, under its terms. The exact warranty period is specified in the offer and contract for each piece of equipment.
What is covered
We cover, free of charge, manufacturing defects and component failure under normal operating conditions, including service labour. Original spare parts are supplied during the warranty period, and the intervention is carried out through our local partners.
What is not covered
Excluded are faults caused by: improper use, physical damage, electrical surges, unauthorised repairs, failure to perform recommended maintenance, use of non-approved consumables, or unsuitable environmental conditions (excessive humidity or dust).
Warranty procedure
To activate the warranty, contact us through the contact form or at office@mecvora.com, with the equipment serial number, the purchase invoice and a description of the problem. We intervene as quickly as possible through local partners, depending on the location.
Technical support
We offer free technical support for the entire life of the equipment, through the contact form or email, regardless of warranty status.